FAQ

Question Index:

  1. What is an Eraser?
  2. How do I contact The Eraser Company, Inc. ?
  3. What is ISO 9001:2008 Certification?
  4. What is the Eraser Customization Service?
  5. I am having problems opening and downloading files off the site?

Questions and Answers:

 

  1. What is an Eraser?The “Rush FybRglass™ Eraser,” was originally designed for making typing and drafting corrections. In the 1940’s we found this eraser could be used to strip film insulation from magnet wires, and thus a product line was born.[return to top]
  2. How do I contact The Eraser Company, Inc. ?
    Mailing address
    P.O. Box 4961
    Syracuse, NY 13221
    Shipping address

    123 Oliva Drive
    Mattydale, NY 13211
    Phone Number

    (315) 454-3237
    Toll Free 1-800-724-0594 (U.S. and Canada Only)
    Fax Number

    (315) 454-3090Email
    info@eraser.comComments, Concerns, Questions
    Let us know at More Info

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  3. What is ISO 9001:2008 Certification? ISO is a quality system standard prepared by The American Society for Quality Control Standards Committee and is internationally recognized. It is the most comprehensive quality standard related to “ISO” as it includes the design, development, production, installation and servicing of products.Eraser’s ISO 9001 history:The Eraser Company first achieved ISO 9001 Certification on February 2, 1996. This was a milestone achievement in the company’s history, underscoring its commitment to quality and continuous improvement.How do Eraser Company customers benefit from the ISO 9001:2008 Certification?The Eraser Company designs, manufactures, sells and services all of its products meeting the requirements of the ISO 9001 standards. Through internal quality audits and external audits conducted by our Registrar we continue to ensure our quality system is in compliance. This compliance ensures you will have a quality experience 100% of the time when doing business with the Eraser Company.ISO’s future:

    The Eraser Company has made a commitment to maintain the ISO 9001:2008 standard. The benefits of our certification are reflected in our high quality products. Through the integration of the ISO 9001:2008 quality system in our daily responsibilities, we will continue to provide the highest quality products. The Eraser Company’s ISO representative is always ready to help answer your questions related to our certification.

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  4. What is the Eraser Customization Service? The Eraser Company has provided solutions for many companies by modifying our existing products or designing a one-of-a-kind product tailored to your specifications using our Product Customization Service.[return to top]
  5. I am having problems opening and downloading files off the site? The files saved on the web site are in PDF format. In order to open them you must have a PDF reader. A free reader can be downloaded at

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